Increasingly, making it in the restaurant biz requires staying up-to-date with the latest technological advancements. Leading chains use technology to improve operations, streamline processes and provide a better customer experience. In the back of the house, automated kitchen systems help chefs work more efficiently by providing access to ingredient tracking data and automated tasks like mixing or grinding ingredients. And ordering systems help both customers and staff members to quickly place orders online or through a mobile app.
Here are 10 of the most common technologies used by leading restaurants:
- Point-of-sale (POS) systems: These systems are used to process payments, manage inventory, track sales, and provide detailed business insights.
- Kitchen display systems (KDS): These systems help kitchen staff manage orders and keep track of timing, ensuring that food is prepared and served in a timely manner.
- Online ordering systems: These systems allow customers to place orders online and have food delivered or ready for pick-up.
- Mobile payment systems: These systems allow customers to pay for their meals using their mobile phones.
- Customer relationship management (CRM) systems: These systems help restaurants manage customer data and use it to improve the customer experience.
- Inventory management systems: These systems help restaurants manage inventory, track food and beverage costs, and optimize purchasing.
- Table management systems: These systems help restaurants manage reservations, waitlists, and seating arrangements.
- Digital menu boards: These systems allow restaurants to easily update menu items and prices, and can also include interactive features such as nutritional information or images.
- Kitchen automation systems: These systems automate repetitive kitchen tasks, such as cooking, dishwashing, and food preparation, which can increase efficiency and reduce labor costs.
- Analytic systems: These systems help restaurants understand customer behavior, track sales data, and improve overall business performance.
Many of these technologies are rapidly evolving and new technologies are emerging, such as AI and IoT, which can provide additional benefits like automated decision making, predictive maintenance, and even more personalized experiences for the customers.